FAQs

FAQs

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Contact Us

  • Swaggy Poodle partners with trusted suppliers through Syncee. Depending on the item, your order may ship from various fulfillment locations. Each product is shipped directly from the supplier to ensure fast and efficient delivery.

  • Shipping times vary by supplier and location, but most orders arrive within:

    • USA: 7–14 business days

    • International: 10–20 business days

    Some items may arrive separately if your order contains products from multiple suppliers.

  • Once your order ships, you’ll receive an email with a tracking link.
    If you don’t see it, please check your spam folder or contact us at:
    📧 michael.k.banegura@swaggypoodle.com

  • Yes—within 14 days of receiving your order.
    Items must be unused, in original packaging, and include all tags.
    Please request a Return Authorization number (RA) before sending anything back.

    Email us at: michael.k.banegura@swaggypoodle.com

    Include your order number + reason for return.

  • Return shipping is paid by the customer.
    Original shipping fees are non-refundable.

    We recommend using a trackable shipping method, as Swaggy Poodle is not responsible for lost packages.

  • All payments are securely handled through Squarespace Payments, which supports:

    • Credit/Debit Cards

    • Apple Pay (if enabled)

    • Other supported Squarespace payment methods

    We do not store your card information.

  • Swaggy Poodle uses Syncee dropshipping suppliers, and some products ship from different locations.
    Each item is sent out as soon as it’s ready, so packages may arrive at different times.

  • We can modify or cancel your order only if it hasn’t been processed by the supplier yet.
    Email us immediately at:
    📧 michael.k.banegura@swaggypoodle.com

    Once processing begins, we cannot make changes.