Terms & Conditions
Welcome to Swaggy Poodle. By accessing our website or placing an order, you agree to the terms below. Please read them carefully.
1. Orders & Fulfillment
Swaggy Poodle products are dropshipped through Syncee suppliers.
Once your order is placed, fulfillment typically begins quickly — which means:
Orders cannot be cancelled once processing begins
Address changes may not be possible after submission
In rare cases, an item may become unavailable and your order may be refunded
Swaggy Poodle reserves the right to update product details, pricing, or availability at any time.
2. Product Information
We work to ensure accurate descriptions, photography, and sizing details. However:
Colors may vary slightly due to screen settings
Fabric patterns from suppliers may differ slightly by batch
Minor variations in details may occur due to supplier production processes
3. Pricing & Payment
All pricing is shown in USD unless stated otherwise.
Payment Processing
All payments are securely processed through Squarespace Payments, which may include:
Major credit cards
Apple Pay
Google Pay
Other digital payment methods supported by Squarespace
Security
Swaggy Poodle does not store or access your credit card information
All payment processing is handled over encrypted SSL connections by Squarespace and its integrated payment partners
Orders must be paid in full at checkout.
4. Returns & Refunds
You may request a return within 14 days of receiving your order.
Return Eligibility
To qualify:
Items must be unused, unwashed, and in original condition
All packaging and tags must be intact
Proof of purchase is required
Final Sale Items — No Returns:
Sale and discounted items
Personalized or custom products
Limited edition items marked “final sale”
Certain pet-related hygiene items (personal care, grooming, cleaning)
5. Return Authorization (Required)
All returns must have an approved Return Authorization (RA) number.
Email: michael.k.banegura@swaggypoodle.com
Include your:
Order number
Item(s) you wish to return
Reason for return
Returns sent without an RA number will not be accepted.
Your RA number is valid for 14 days, and returns must arrive within that period.
6. Refund Processing
After your returned item is received and inspected:
You will be notified of approval or rejection
Approved refunds are issued to your original payment method through Squarespace
Processing times may vary depending on your bank or payment provider
A partial refund may be granted if:
The item is not in original condition
The item arrives damaged (not our error)
Parts or packaging are missing
The return is received after the 14-day RA window
Shipping fees (original or return) are non-refundable.
Swaggy Poodle cannot be held responsible for returns lost during shipment. We strongly recommend tracked shipping.
7. Exchanges
Exchanges are granted only if an item arrives:
Defective
Damaged
Incorrect
Because items are dropshipped through Syncee, exchanges depend on inventory availability.
8. Shipping Policy
Shipping rates are calculated and displayed at checkout.
Your order may ship in multiple packages depending on the supplier.
Carrier delays, customs processing, or holiday slowdowns are outside our control.
Customs & Duties
International orders may incur:
VAT
Customs fees
Import duties
These charges are the customer’s responsibility.
9. Ownership of Goods
All items remain the property of Swaggy Poodle until full payment has been made and confirmed through Squarespace.
10. Limitation of Liability
Swaggy Poodle is not liable for:
Postal or carrier delays
Incorrect mailing address provided by customer
Lost or stolen packages after delivery
Allergic reactions
Incorrect size selection
Normal wear and tear
Our responsibility is limited to the cost of the purchased item(s).
11. Amendments
Swaggy Poodle may update these Terms & Conditions at any time.
The version in effect at the time of purchase applies to that order.
Contact Us
For questions or support, email us anytime:
📧 michael.k.banegura@swaggypoodle.com